careers

The Program Manager is responsible for providing supervision and leadership to the Contact Center and 211 Community Resource Staff. Supervision and oversight include contact center call/contact lines, service delivery, quality assurance, coaching, development, and training of staff members. The manager is responsible for connecting and collaborating within the whole contact center, community partners, and the Michigan 2-1-1 network.

Provides information, referral services, and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.

Provides information, referral services, and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.

The Resource and Volunteer Center Coordinator ensures the accuracy and completeness of the 2-1-1 database and the Volunteer Center database. The coordinator assists employees and the public in accessing the information contained in both databases effectively.

Provides information, referral services, and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.